Refund Policy
Last Updated: April 7, 2026
At AsaphOS, we want you to be completely satisfied with your subscription. This Refund Policy outlines your right to a full refund and explains how to request one.
1. 14-Day Unconditional Refund Guarantee
If you are not satisfied with your subscription for any reason, you may request a full refund within 14 days of your initial purchase or any renewal payment. No conditions, no questions asked.
This guarantee applies to all paid subscription plans (Micro, Starter, Growth, and Professional), whether billed monthly or annually.
The 14-day refund window begins on the date each payment is processed. There are no exceptions or additional conditions to qualify for a refund within this period.
2. How to Request a Refund
To request a refund, simply contact us using one of the following methods:
- Send an email to [email protected] with your account email address.
- Contact us through your Account settings within the platform.
You do not need to provide a reason for your refund request, although feedback is always welcome so we can improve our service.
3. Refund Processing
We aim to process all refund requests within 5–10 business days of receiving your request.
Refunds are credited back to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your bank or card issuer.
4. Cancellation vs. Refund
Cancellation stops future billing. Your subscription remains active until the end of the current billing period, after which your Community is downgraded to the free plan.
Refund returns money already paid. You may request a full refund within 14 days of any payment, regardless of whether you also cancel your subscription.
For more details on cancellation, see Section 9 of our Terms of Service.
5. Payment Processor
All subscription payments are processed by iCount, our authorized payment processor. Refunds are issued through iCount and credited back to your original payment method.
6. Contact Us
If you have any questions about this Refund Policy, please contact us:
asaphos.com (אספאואס.קום)